Receptionist

Job Description

Job Title: Career Resources Receptionist

Reports To: Career Resources Manager 

Status: Full Time/Non-Exempt; or Non-Exempt/Part-time (evenings)

Department: Career Resources

MISSION STATEMENT

Goodwill is a local non-profit helping people overcome challenges, build skills, find jobs and grow careers. 

Summary: 

This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.

The Career Resources Receptionist serves as the first point of contact for participants, visitors and community partners and is responsible for creating a welcoming, professional, and responsive experience. The position manages front desk operations, telephone communication, participant routing, computer bank support, basic data entry, and administrative support while helping ensure participants are connected promptly to appropriate CRC services.

Employees are expected to maintain timely and professional communication, complete assigned responsibilities within established timelines, follow applicable policies and procedures, respond appropriately to supervisory direction and coaching, and communicate promptly when barriers may prevent completion of assigned work.

Essential Duties and Responsibilities:

All job functions are to be performed following safety guidelines and regulations

• Answer all incoming telephone calls, direct callers, take messages, and route correspondence appropriately. Regularly monitor and respond to assigned email and workplace communications within established expectations.

• Maintain consistent front desk coverage and notify the appropriate team member before leaving the reception area.

• Enter new participant questionnaires into the database prior to submitting to the Case Manager.
• Assist all customers/clients and directs them in the appropriate manner.
• Establish professional relationships with customers and employees.
• Assign and monitor computer bank and headphone sets as necessary.
• Sort and distribute interoffice correspondence and other mail when requested.
• Keep copy room stocked with regularly used forms and documents. 
• Responsible for keeping copier filled with paper.
• Audit participant files on a regular basis.
• Ability to travel inside the Goodwill territory and abide by all procedures pertaining to the use of a company vehicle.
• Maintain reliable and punctual attendance and follow established procedures for reporting absences, tardiness or schedule changes.

• Demonstrate the Mission of Goodwill Industries of Northwest Texas on a daily basis: “Goodwill is a local non-profit helping people overcome challenges, find jobs & grow careers.” 
• Demonstrate the Core Four in all interactions: “Be Honest, Be on Time, Work Hard and Be Respectful of Others”.

• Complete all required GII training within six months of hire date. 
• Complete 12 hours of professional development each year.

• Complete assigned training, administrative tasks and follow up responsibilities by established deadlines and communicate promptly when assistance or clarification is needed. 
• Other duties as assigned.

Where these programs are available:

• Schedule and assign community service workers as needed.
• Complete all paperwork for community service and enter data.
• Process all paperwork related to community service including time sheets; enters into the data base and filing as needed.
• Maintain logs of donation receipts and filing.

Supervisory Responsibilities: None 

Education and/or Experience: 

• HS Diploma or Equivalent preferred 
• Clerical experience preferred.
• Customer service experience.

Qualifications:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintain reliable and punctual attendance and follow established procedures for reporting absences, tardiness or schedule changes.
• Must be able to communicate with the public and have excellent customer service skills. 
• Must have excellent time management skills to prioritize a wide variety of duties.
• Must be able to problem solve in cases involving customer concerns.
• Must have adequate computer skills and able to pass NorthStar assessment for Word and Excel.
• Must have good organizational skills. 
• Ability to use a multi-line phone system.
• Must have basic office skills.
• Able to communicate messages to administrative team in a clear and timely manner. 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Exposed to moderate noise levels in a typical office environment.
• Speaking on the telephone with coworkers, participants, and referring counselors. 

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Light office work, such as typing, speaking on the phone, and using a computer to enter data.
• Must be able to sit, stand and/or walk for extended periods of time.
• Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer. 
• Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
• Must be able to occasionally lift up to 20 pounds.
• Must be able to travel as needed.
• Regular attendance is a necessary and essential function.

Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The requirements listed above are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.